Refund and Returns Policy

Refund Policy

1. Returns

• As our products are custom-made to order, we do not accept returns unless the product is faulty or not as described.
• You must request a return prior to sending any items back to us. We will not accept unsolicited returns and will not issue a refund in such cases.

2. Refunds for Defective Goods

• If your goods are faulty or not as described, you have the right to a full refund.
• You may be required to provide proof of purchase and evidence of the fault.
• For goods received damaged, you must report the damage with photographic proof within 24 hours of receiving the goods. Failure to do so may affect your refund eligibility.
• We will refund the original delivery cost if the goods are faulty or misdescribed.

3. How to Request a Refund

To request a refund, please contact us with your order number and details of the reason for your return. We will provide you with instructions on how to return the goods.

4. Processing Refunds

• Refunds will be processed within 14 days of receiving the returned goods or evidence that the goods have been sent back to us.
• Refunds will be issued using the same payment method used for the original purchase.

5. Our Commitment

We are committed to providing high-quality goods and excellent customer service. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.  

Contact Information:

hello@worldonyourwall.store